Ubuntu: WebEx audio doesn't work on 12.04 LTS 32-bit



Question:

I got "The Audio Device is Unaccessible Now" when trying to connect audio to WebEx session using computer. It's known issue for 64-bit installations and common workaround is to setup 32-bit browser and Java. It works, I saw it by myself. But I got the same issue on Ubuntu 12.04 LTS 32 bit.

Firefox 16.0.2 (Mozilla Firefox for Ubuntu canonical - 1.0) or Chronium Version 20.0.1132.47 Ubuntu 12.04 (144678) - does not matter. Java(TM) Plug-in 1.7.0_09.

Java 7 - Oracle 32 bit: java -version java version "1.7.0_09" Java(TM) SE Runtime Environment (build 1.7.0_09-b05) Java HotSpot(TM) Server VM (build 23.5-b02, mixed mode)

Does anyone know what could be wrong? Thank you in advance.


Solution:1

Last evening I ran in the same trouble. Ubuntu 12.04 with OpenJDK 7. I had no error message but the incoming audio was mute or only working for a few seconds. I figured out that it seems to be a problem with the alsa plugin for java and pulseaudio. After removing pulseaudio like in these link

http://www.hecticgeek.com/2012/01/how-to-remove-pulseaudio-use-alsa-ubuntu-linux/

it worked fine.

Maybe these topics are related with this problem

http://pl.digipedia.org/usenet/thread/11149/13875/

but this is far above my understanding.

Hope this helps, Tobias


Solution:2

Fixed by latest WebEx software update


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